Service Portfolio

No ticket portal, no queue, no “your call is important to us.” You message me directly, on WhatsApp, email or a quick call, and I sort it. That covers the day to day fixes as much as it covers a new starter who needs a laptop ready this morning, or an office move where someone just needs to plug it in and get on with their day. Retained clients get a single point of contact who already knows their setup, instead of re-explaining the problem to whoever’s on shift.

What’s included:

• Direct access by WhatsApp, email or call
• Priority response for retained clients
• New starter and office equipment setup, handled the same way, no separate process
• No incident numbers, no scripts, no upsell calls

Most vendors size the solution to the invoice. I go the other way: work out what the job actually needs, then build the smallest thing that does it, usually running on infrastructure that costs a few pounds a month instead of a few hundred. If nothing off the shelf actually fits, or the thing that does exist is priced and built for a business ten times your size, I’ll build you something that does exactly what you need. It’s yours: you own the system, and you own the data, for as long as you want it.

What’s included:

• Bespoke systems and internal tools, built from scratch when nothing off the shelf fits
• Automating the manual, fiddly stuff nobody’s got round to fixing
• Bringing scattered data together (Salesforce, QuickBooks and the like) into one place you can actually report on

Most people don’t need a website rebuilt from scratch. They need to know why the last one cost so much, and what it would actually take to run it themselves. Sometimes that means a hand-built static site running on infrastructure that costs nothing per month. Sometimes it means Wix Studio, with a CMS your team controls, roles for whoever needs them, and payments or events handled properly. I build both, so I have no reason to talk you into either. Whichever it is, you own it, and you can change a paragraph without phoning me.

What’s included:

• Website builds and redesigns, static or Wix Studio, chosen on what the site actually needs to do
• Content management set up so your team can run it, with role based access where more than one person needs to edit
• Ongoing maintenance, small updates, and support when someone’s broken something they shouldn’t have touched

You’re already in the cloud, everyone is. This is the plumbing behind that: moving between providers when one stops fitting, getting the different platforms you rely on to actually talk to each other, and making sure what should be backed up actually is. Microsoft’s own recycle bin is not a real backup, ask anyone who’s tried to restore a deleted SharePoint folder with the contents still in it.

What’s included:

• Cloud-to-cloud migrations and integration, getting Microsoft 365, Google Workspace, Salesforce, QuickBooks and others to actually talk to each other
• Third-party backup for Microsoft 365 and SharePoint, so a deleted folder doesn’t mean lost data
• Network setup, VPN configuration and ongoing systems administration

Most small businesses don’t need an enterprise security programme. They need the basics done properly, and proof that they’re done, not just claimed. I get you through Cyber Essentials, Cyber Essentials Plus, or ISO 27001 where it’s genuinely warranted, but the certificate is the by-product. The actual job is making sure the controls it describes are real, not just written down for the auditor, including the assumption that someone else is backing up your data. Most cloud platforms’ own terms say plainly that backup is your responsibility, not theirs.

What’s included:

• Cyber Essentials and Cyber Essentials Plus certification
• ISO 27001 readiness, with controls implemented, not just documented
• Cloud security, access control, and disaster recovery planning, not just assumed to be someone else’s job

The system you bought months ago because someone promised it would save you time. It’s still not live because nobody on your team actually knows how to integrate it. I sit down and do it myself, then hand you something finished, not half set up and stuck.

What’s included:

• Getting a stalled system live: the tool you already bought that never got rolled out
• Training your team on it, so it doesn’t stall again the moment I leave
• A tidy handover: no loose ends, with proper notes kept on what’s set up so nothing depends on anyone’s memory six months later